A Scam?

Sometime June of this year, a friend in Kuala Lumpur went to the Regus office to inquire about their services. He recalls filling out an information form and talking with a Regus employee, but he maintains that he did not sign a contract to avail of Regus' services.

Fast-forward to August when he was emailed a bill from a collection agency from the Philippines demanding that he immediately settle his outstanding account with Regus Kuala Lumpur. He ignored the demand letter and then a few weeks later, he received another demand letter from a collection agency in Singapore!

How shady right? He INQUIRES about a company's services, then a few months later, he gets billed for services he didn't sign up for or avail of. And to make it even more interesting, his account gets passed around to different collection agencies overseas.

Regus seems like a legit company with a worldwide presence, so I'm surprised that this is happening to my friend. Maybe there was a mix-up of some kind and the information form he signed was treated as a contract of lease? Or maybe the information form WAS a contract of lease? Either way, I'll be very wary from now on about signing slips of paper when inquiring about services. For all I know, I might get billed for a house and lot after I merely asked about it at an open house. Brrr....


Florlin said…
That's scary, but I'm not sure if that means that it's some kind of scam. Maybe they didn't understand each other quite well due some language barrier or something. Whatever it is, it's a lesson for all of us to not fill up forms unless we sign up for something.
Jillsabs said…
That's what I thought so too. Maybe what he thought was merely an information sheet was actually a contract of lease.

On the other hand, my friend is a very educated person who would read what he signs, and would in all probability not sign anything that he doesn't understand (i.e. the "info sheet" was written in Malay). So when he says that he merely signed an information sheet, I'm inclined to believe him.

The best thing really is for the collection company or Regus to bring out the contract of lease, to prove that one was actually made.
edelweiza said…
Andami na talagang manloloko ngayon. Grabe lang. That's why we always have to be careful of the forms we sign or fill up. Actually, hindi lang sa papel-papel, kundi sa lahat ng bagay. But that sure is a lesson learned for your friend. Doble ingat na lang next time. :)
Janice said…
I went to the PhilSME Business Expo at SMX Moa and Regus was one of the sponsors. Their CEO did a talk at the conference and their services are quite interesting and affordable.
I guess it's best for your friend to talk to Regus directly to sort things out and settle the issue.
Their CEO and staff at the expo were approachable naman kasi when I asked about their services, they explained and answered all my queries promptly. Their CEO even gave me a 1-day voucher/free pass to their virtual offices. :)
Anonymous said…
Hi peoples,

I came over this blog post after running a websearch on the possible downside of renting space from Regus, ie if you look at a business/company being too good to be true you may want to know what the catch is.

From what I could gather Regus has been collecting an impressive number of unhappy clients worldwide, or should we say ex-clients. My team and I are operating in the Peninsula area and out southbound to Jakarta and we are curious whether they are pulling the same thing around here.

It doesn't look like it would matter if you're renting in the Philippines or KL or SG. Look up "regus sucks" and please let us know what you think. I've came across a lot of fraud attempts in my line of work and these guys don't surprise me a bit, nor should they you. Do yourself a favor and get the homework done before you sign the papers. Thank you.

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