How to Get Your Money Back From Manila Bankers Life Insurance
The complaints keep on coming because Manila Bankers Life Insurance keeps on scamming.
Its modus operandi goes like this:
- Call or text people using private numbers procured from some entity that has access to or collects personal data. Another way is to approach people at the mall (it's best if the person looks young or timid);
- Catch victim's attention with promises of freebies and discounts;
- Use praise, scare tactics or both to get the victim's guard down before proceeding into your practiced, company-approved spiel, repeatedly emphasizing the investment or protection aspect of the product;
- Ask to see victim's credit card or debit card, promise that it will only be used for verification purposes. Do everything possible to get victim to hand over the credit or debit card;
- Swipe the card and charge the highest amount possible without letting the victim know;
- Return card and pretend nothing was charged or debited;
- Get victim to sign insurance policy with authorization for credit or debit made. Do everything in your power to make sure that victim is unaware of what he/she is signing;
- If victim realizes that a charge was made, pretend that you had no control over what happened and there's nothing that can be done about it;
- Escort victim out the door. Feel your soul get closer to the eternal fires of Hell, but what the heck, you made a sale, so yay to you!
However, you can get your money back after you've been duped by Manila Bankers. Take it from Bhagz who graciously allowed me to repost her experience for the information of others who were also deceived into parting with their hard-earned money.
Here's the timeline of Bhagz' experience:
November 18, 2017 - signed a policy with Manila Bankers. That same night, she realized how scammy/scummy Manila Bankers was and decided to terminate her policy.
November 20, 2017- emailed a cancellation letter to Manila Bankers with the Insurance Commission copied in to the email.
November 28, 2017- submitted a hard copy of the cancellation letter at the Manila Bankers head office in Ayala Ave. The Insurance Commission was also copied in to the cancellation letter.
December 11, 2017- received a letter from the Insurance Commission where Manila Bankers was directed to reverse the charges made. The letter contained 7 other names with the same directive to Manila Bankers to also reverse the charges made on their accounts.
December 18, 2017 - received an email from Manila Bankers informing her of the cancellation of her insurance policy and reimbursement of her money subject to the submission of the following requirements: release waiver, quitclaim, bank chargeback form (all three documents to be provided by Manila Bankers) and the insurance policy/contract.
January 5, 2018 - went to the Manila Bankers office/kiosk in Robinson's Galleria to sign and submit the required documents.
February 18, 2018 - left a comment that she finally received her reimbursement and that it was deposited in her account.
The best scenario is that you totally ignore the Manila Bankers agents when they call you or when they approach you at the malls. But if you already fell prey to their wily tactics, be sure to do what Bhagz did by submitting a cancellation letter within the cooling-off period or within 15/30 days after you signed the policy. Any request for termination within the cooling-off period is automatically granted, no questions asked.
However, it gets trickier if your case no longer falls within the cooling-off period because you'll have to file a formal complaint with the Insurance Commission if Manila Bankers refuses to reimburse your money. I doubt that it will be expensive to pursue a formal complaint, but for sure it will be time consuming.
If you don't have the energy to go through all that, then just cancel any automatic charges made on your credit card or debit card for the yearly renewal of the policy and chalk up your run-in with Manila Bankers to experience. Be sure that you learn something from that experience though by never falling victim to similar schemes in the future and helping others who went through the same thing you did.
Update as of July 11, 2018:
Here are Manila Bankers' contact details:
Email: support@mblife.com.ph
Hotlines: +63998-9641223
+63917-5424079
+632810-1051 Loc. 205
Main Office:
MB Life Insurance Corp.
3rd Floor, VGP Center, 6772 Ayala Ave,
Legazpi Village, Makati City,
Philippines 1223.
It's best to send Manila Bankers an actual letter cancellation via registered mail or courier with the Insurance Commission copied in to the letter (meaning a copy of the letter is also sent to them). Send the copy for the Insurance Commission at:
IC Manila
1071 United Nations Ave.,
Ermita, Manila
Good luck everyone!
Update as of November 1, 2018: Tips from Bobet of Truly Rich Makers. Thanks for this, sir!
Lahat ng insurance may “free look period” na 30 days. Kapag hindi ka satisfied sa insurance na nakuha mo simply cancel:
1. kung may auto-debit o auto-charge ka na pinirmahan, ipa-cancel mo agad sa bangko o sa credit card para wala nang subsequent payments.
2. gumawa agad ng letter para irequest ang cancellation at request for refund. Siguraduhing mai-kwento ng buo, ang dahilan kaya nag-ca-cancel. Kung palagay ninyo na na-i-scam ng ahente, isulat kung sino ang ahente at lahat ng nakausap na ahente, o manager, o kung-sinuman.
3. tumawag agd sa support line ng Manila Bankers Life, para mag-tanong kung paano mag-cancel at ano ang documents na kailangan asikasuhin.
Hotlines:
+63998-9641223
+63917-5424079
+632810-1051 Loc. 205
4. Ipadala sa email ang letter of cancellation.
Email: support@mblife.com.ph
5. Ilagay na addressee sa letter:
— Underwriting Department
Manila Bankers Life
cc:
The Commissioner
Insurance Commission
6. Ipadala via registered mail o courier/messenger ang inyong letter. Ang courier/messenger service ay mura lang,via LBC o FASTTrack or Xend, etc.
Underwriting Department
MB Life Insurance Corp.
3rd Floor, VGP Center, 6772 Ayala Ave,
Legazpi Village, Makati City,
Philippines 1223.
At
The Commissioner
Insurance Commission Manila
1071 United Nations Ave.,
Ermita, Manila
7. I-follow up ang inyong case, magpunta sa MB Life sa Ayala Ave, o tumawag sa hotline, o mag-email sa support. Kung may ibigay na ticker number o reference number tandaan ito, at banggitin sa sunod na follow up.
Bilisan lang natin ang pagasikaso, kasi makalipas ng 30 days, baka hindi na i-entertain ang inyong complaint. Kapag within 30 days, wala pong maaring gawin ang MB Life kundi icancel ang policy at ibalik ang any payment.
Tandaan po natin na ang MB Life company at MB Life agent ay dalawang separate na entity. Maaring may masabi ang agent na hindi wasto o hindi accurate.
Ang maski anong insurance company ay ayaw na magkaroon ng cancellation, kaya ang mga hindi kanais-nais na practices ng ilang mga ahente ay hindi approved ng life insurance company.
Ang bawat cancellation ay napakaraming paper work na walang katumbas na kita sa insurance company.
Ang mabilis na pag-cancel lang ang magandang paraan para maparusahan ang mga ahenteng hindi maganda ang gawa. Mawawalan sila ng komisyon, mapapagalitan. At kung may sapat na dami ng valid complaints, matatanggal sa kumpanya.
Kung sila ay magpatuloy, ibig sabihin, hindi ipinaglaban ng mga biktima ang kanilang karapatan.
Kaya mag-reklamo po, kung palagay ninyo na-i-scam kayo.
Comments
Thanks for this. I just fell into this trap at Robinson's Galleria today. I don't know, I am usually very careful with my finances but for some reason I willingly agreed to everything they offered me today. This is something I don't need, since I already have other active insurances but I still signed up. Naawa lang ako sa agent kasi sabi niya kelangan na niya lang maka-kota for that day, and all I have to do is listen to them introduce their products. Ahh, I feel so stupid. It's not a very big amount but I feel that I don't want to trust my finances with a company that fools/tricks its clients. Insurance should be based on trust. If you have time, can you give more details about the cancellation procedure? To which email address do we have to send the cancellation? (Is this right? reportscam@insurance.gov.ph) To whom do we address the letter? Any tips/guidelines on what to write on the cancellation letter? Thank you very much and more power!
Sana po makareply kayo.
I'm sorry pero hindi mo na mababawi ang nabayad mo sa insurance policy kasi lagpas na sa cooling off period na 15/30 days after signing the insurance contract, kaya hindi na pwedeng ipacancel ang contract.
Pero hindi mo naman kelangan ipagpatuloy ang pagbayad sa policy at pwede mo na lng siyang ipalapse para automatic na materminate. Kung naka auto debit yung bayad sa ATM card mo, ipa cancel mo lng Yung charge sa bangko mo. Good luck!
Nasa post na kung paano ang proseso para mabawi ang pera galing sa Manila Bankers. Sundin mo na lang yung nakasulat doon.
Good luck!
Thanks in advance!
THis is quoted from Manila Bankers' many comments in my blog:
We wish to address and reply to your concerns please email us at:
support@mblife.com.ph
You may also follow up through our hotlines:
+63998-9641223
+63917-5424079
+632810-1051 Loc. 205
Or visit our main office here is our address:
MB Life Insurance Corp.
3rd Floor, VGP Center, 6772 Ayala Ave,
Legazpi Village, Makati City,
Philippines 1223.
The insurance commission email addresses are:
publicassistance@insurance.gov.ph
reportscam@insurance.gov.ph
But for best results, I suggest that you send an actual letter cancellation via registered mail or by courier with a copy of the letter sent to the Insurance Commission at this address:
IC Manila
1071 United Nations Ave.,
Ermita, Manila
Good luck!
We appreciate your valuable feedback as it helps us identify the areas we can improve.
We are currently upgraded our customer service to address your concern.
We wish to address and reply to your concerns please email us at:
support@mblife.com.ph
You may also follow up through our hotlines:
+63998-9641223
+63917-5424079
+632810-1051 Loc. 205
Or visit our main office here is our address:
MB Life Insurance Corp.
3rd Floor, VGP Center, 6772 Ayala Ave,
Legazpi Village, Makati City,
Philippines 1223.
Thank you and have a great day!
MB Life Insurance Corp.
We appreciate your valuable feedback as it helps us identify the areas we can improve.
We are currently upgraded our customer service to address your concern.
We wish to address and reply to your concerns please email us at:
support@mblife.com.ph
You may also follow up through our hotlines:
+63998-9641223
+63917-5424079
+632810-1051 Loc. 205
Or visit our main office here is our address:
MB Life Insurance Corp.
3rd Floor, VGP Center, 6772 Ayala Ave,
Legazpi Village, Makati City,
Philippines 1223.
Thank you and have a great day!
MB Life Insurance Corp.
We appreciate your valuable feedback as it helps us identify the areas we can improve.
We are currently upgraded our customer service to address your concern.
We wish to address and reply to your concerns please email us at:
support@mblife.com.ph
You may also follow up through our hotlines:
+63998-9641223
+63917-5424079
+632810-1051 Loc. 205
Or visit our main office here is our address:
MB Life Insurance Corp.
3rd Floor, VGP Center, 6772 Ayala Ave,
Legazpi Village, Makati City,
Philippines 1223.
Thank you and have a great day!
MB Life Insurance Corp.
We appreciate your valuable feedback as it helps us identify the areas we can improve.
We are currently upgraded our customer service to address your concern.
We wish to address and reply to your concerns please email us at:
support@mblife.com.ph
You may also follow up through our hotlines:
+63998-9641223
+63917-5424079
+632810-1051 Loc. 205
Or visit our main office here is our address:
MB Life Insurance Corp.
3rd Floor, VGP Center, 6772 Ayala Ave,
Legazpi Village, Makati City,
Philippines 1223.
Thank you and have a great day!
MB Life Insurance Corp.
One week pa lang ang nakakaraan, mejo maaga pa to expect a response from MB Life.
Kapag yung cancellation ay pinagawa sa loob ng 15 days cooling period, wala nang explanation na kailangan o evaluation na magaganap. Automatic cancellation yan. Wag kang maniwala sa MB Life na subject for approval pa nila yung cancellation request within the 15 day cooling period.
Heto ang contact page ng Insurance Commission: https://www.insurance.gov.ph/contact-us/
Nandiyan ang email addresses and phone numbers nito.
If na-close na yung ATM card, wala ng makukuha doon.
unfortunately, nabiktima din ako ngyon ng MB life. same stories. kanina ako nag sign tas after an hour pinacancel ko din. kung sa cc po un binawas. mga gano po kaya katagal bago ko marefund ung binawas sakin ng mb life? :(
I just sent my cancellation letter earlier (I researched for samples on the internet and wrote one accordingly in my situation) using the email I read from one of the comments, "support@mblife.com.ph". May I just ask if this still works? If this is still the email that I need to set as the addressee? And also, their address. Their website displays a different address than the one written here. Here it's the 3rd Floor office and on the website, the 11th one.
Help po, I might wait for a response that's not gonna come if I made a mistake and the 15 days cooling off period can fly really quick. Thank you so much!
From what I know, the website address is still active, same with the MBLife mailing address. Please be sure to CC the Insurance Commission in your letter as well.
Good luck!
It depends on your credit card provider. Call your credit card provider first to verify if a credit reversal was indeed made. If yes, it should take between 1-3 months.
pero nagsend na dn po ako s email at ang eeply lang po e irereview pa etc.
ano po ba right address ng insurance commission para ma cc po cla sa email?
sobrang helpful po ng blog mo. sinusundan ko po ung mga gnawa nyo.
I hope you will response po. Maybe we can share contact numbers or email po. Naawa lang ako sa agent ending ako pala kawawa.
thank you so much
May I know kung anong naging result ng pag-cancel mo? I am having the same issue. Your reply would be highly appreciated. Thanks a lott!
Need help din po. Sobrang nakakagunos. Nangyari lang po sa'kin ito kahapon. Pwede pong humingi ng advice? Thank you. Any response would be highly appreciated.
Nagresend ako ng cancellation letter using the email sa website nila: customercare@manilabankerslife.com. I think outdated na yung supportmblife.ph because I waited almost one week for them to respond pero wala akong natanggap.
After resending to the customercare email, I received an email of ticket receipt, saying natanggap nila request ko and after five days, an acknowledgment to review my request. It says they have a standard process and they'll give me a response once management comes to a decision and that email was six days ago, January 30.
They also provided a website, a ticket portal where you can check the status of your cancellation (needs full name and email) di lang ako makalog-in kasi mali yung email na registered sa kanila so tinawag ko ngayon para baguhin.
I'm just waiting for an email that it's changed then I'll check the ticket portal. Once I can access it at pag in process pa rin, (15 days daw and processing kasi kakausapin din nila yung agent involved who is given three days) tatawag ako ulit kasi I know I've given them an ample amount of time.
If you're trying to call thru provided hotlines nila sa website at either not in service or nire-redirect kayo sa another number to call (happened to me all day), try niyo itong customer service department hotline, (632) 843-4359 local 305.
Ingat lang sa mga bastos sumagot ng concerns, kasi I encountered one, para bang ayaw niya yung trabaho niya't he just wants the conversation to be over, para akong nagmumukhang mangmang sa tanong ko. Pero wag kayo papadaig. Kung maaari, wag kayo gumamit ng "po" not to be impolite, but to establish authority, at di nila isiping bata kayo.
Send your cancellation letter using the email sa website nila: customercare@manilabankerslife.com. I think outdated na yung supportmblife.ph because I waited almost one week for them to respond pero wala akong natanggap. CC the insurance commission email then make an email na addressed, not just CC'ed to them. Tinawagan ko kasi IC kung natanggap nila then they checked, when they saw nakaCC lang, sabi sa akin, gawa raw ako ng addressed sa kanila. I was informed I can also call at hanapin si Leila Espineli kasi she handles the concerns for MB Life. This tho, I wasn't able to do kasi I think, ideally, morning ka tatawag (but I'll be at work in morning) para andun pa siya, hapon kasi ako tumawag last time at wala siya.
Once you send your cancellation letter, you should receive an email of ticket receipt, saying natanggap nila request mo then an acknowledgment to review your request. It says they have a standard process and they'll give you a response once management comes to a decision. They will also provide a website, a ticket portal where you can check the status of your cancellation (needs full name and email).
If you're trying to call naman thru provided hotlines nila sa website at either not in service or nire-redirect kayo sa another number to call (happened to me all day), try mo itong customer service department hotline, (632) 843-4359 local 305.
Ingat lang sa mga bastos sumagot ng concerns, kasi I encountered one, para bang ayaw niya yung trabaho niya't he just wants the conversation to be over, para akong nagmumukhang mangmang sa tanong ko. Pero wag kayo papadaig. Kung maaari, wag kayo gumamit ng "po" not to be impolite, but to establish authority, at di nila isiping bata kayo.
Hanggang 15/30 days lang pagkatapos mo pumirma ng insurance contract ang "cooling off period", kung saan pwede mong ipakansela ang insurance policy mo at makuha ang ibinayad mo.
Kung mag dadalawang taon na ang insurance policy mo, hindi mo na pwedeng makuha ang naibayad mo. Pero pwede mong itigil ang pagbayad ng policy para matigil na rin ang insurance policy mo. Hindi naman kelangan na ipagpatuloy mo ang insurance coverage if ayaw mo na o hirap ka na sa pagbayad.
Nakasulat na sa post kung paano mapapa-cancel ang insurance contract at maibalik ang perang naibayad na. Pakisunod na lang ng mga steps na nakasulat.
Nakalagay na sa lahat ng posts on MB kung paano ikakansel ang insurance contract at iparefund ang naibayad, pakibasa na lang.
Hindi mo kelangan pumunta sa MB office para maprocess ang cancellation at refund. Malamang susubukan ka lang kumbinsihin na wag nang itigil ang insurance contract.
Hindi mo kelangan pumunta sa MB office para maprocess ang cancellation at refund. Malamang susubukan ka lang kumbinsihin na wag nang itigil ang insurance contract.
Wala kang kelangang pirmahan para macancel ang insurance contract. If ever, ang kelangan mo lang pirmahan ay ang acknowledgment receipt ng refund check pag kinuha mo na ito.
PERSONAL ACCIDENT INSURANCE POLICY) ang ibinigay sa akin nung agent nang hindi ko nalalaman, I need to pay 2,000. Next friday pa ang schedule ko sa Makati Office.
PERSONAL ACCIDENT INSURANCE POLICY) ang ibinigay sa akin nung agent nang hindi ko nalalaman, I need to pay 2,000. Tama ba yung sinisingil nila sa akin? I thought it was the same policy?
Next friday pa ang schedule ko sa Makati Office.
Posibleng may admin fees nga na ipapatong ang MB Life, common naman yon. Pero hindi naman nakasalalay sa pagbayad ng admin and policy cancellation fees yung pag cancel ng policy mo, as long as pasok sa cooling period yung pagrequest ng cancellation, automatic cancellation na yon.
TagaIloilo rin po ako?
Quite honestly I wasn't interested in an insurance policy, I have just a few months ago started working and I'm not nearly old enough to worry about my health or accidents. I was simply browsing in the mall when a man named "Jayson" (no surname provided) told me they were giving away freebies (pens, umbrellas, fans, flash drives) as "thanks" to those who have credit cards or ATM cards. All I apparently had to do was fill up a raffle coupon and I get my freebie. He seemed desperate to fill his "quota" so I decided to go ahead. But "Jayson" started to bring me to the "Manila Bankers Life" office which is quite a walk away and in a different building, where he said I only had to listen to 30-45mins of a presentation and I could get my freebie without a single peso spent. Then another agent, a "Dustin Troy Arambulo" started a sales pitch that lasted for over THREE HOURS. All the while I couldn't leave and was pressured into agreeing to an insurance policy.
I never wanted one, but the agent was quite vicious and pressured me a lot, whenever I said I wasn't interested or that maybe I'll come back the next day, he would tell me it had to be done "today" because I "never know" if I "could get into an accident later." It was phrased quite threateningly. Simply put, I was pressured into agreeing to an insurance policy, and I was left feeling like I was thoroughly duped.
Moving on, as I left the mall I belatedly noted that during the agent's "sales pitch", my credit card was for a while taken from my sight for allegedly "confirmatory" processes, a time in which my card may have been swiped and used for unknown purposes/transactions. My credit card should not have left my sight, and if they were truly an honest company they would have made sure to take measures of transparency and showed me every step of what they have done to my credit card, if it really was necessary that they take it. They said it was for verification only and that they would contact me once the bank has approved, and that they have not swiped it at all, but if it was out of my sight, they can't guarantee that they did nothing untoward. They made me sign a form that says I consent to an autodebit or some such, and I inquired why I had to sign it, and they said that it was just for confirmatory purposes even if the form clearly wasn't for that. In retrospect, it sounds almost painfully suspicious.
I wanted to be ahead of things and urgently cancel the account made, and possibly refund whatever has been taken from the bank savings if ever any was taken, before anything unsavory occurs.
So I emailed a cancellation letter to the costumer support address that the agent provided and was printed on the envelope provided, which was costumercare@manilabankerslife.com , which apparently does not exist at all. This left me quite terrified, so I searched on the internet and found here that there was another email address for costumer support, which was support@mblife.com.ph. My cancellation request was sent the second time around, but the fact that the email address I was first provided was fraudulent and quite frankly nonexistent, urged me to report this company.
What is the next step I must take? Should I send pictures of the papers I was given to IC or something? Any details you might need me to submit? I have still not gotten a reply from MB Life (hopefully the real one), and I am in desperate need of assistance. Please help me.
Basta magpadala ka ng cancellation letter within the cooling period, mababalik ang nabayaran mo sa MB Life.
Pakibasa na lang ng post at sundan ang steps for reimbursement.
Please read the post. The steps you need to take for the return of your premium payment are there.
Pwede rin na ipa-block mo sa credit card yung transaction pero gumawa ka rin ng cancellation letter para siguradong ma-cancel yung insurance contract.
No need to let MB sign your cancellation letter kasi hindi naman nila kelangan i-approve ang cancellation request mo. Kaya nga automatic cancellation kung ang request ay ginawa sa loob ng cooling-off period.
Same situation here fresh yesterday Lang na modus and nag send ndin kmi today Ng cancellation letter
My update npo ba naibalik npo ba nila pera u?
Hanggang sa dinala nya aku dun sa office nila kasi sabi nya kukunin daw yung gift ko. Pag katapus noon ang bilis ng mga pangyayari napa oo nila aku sa lahat pati atm ko at id kinuha nila di ko rin lubos maisip bakit pirma aku ng pirma sa lahat ng document na binibigay sakin di ko rin namalayan napa oo nila aku sa 25k na kukunin sa bank acc ko. Lahat po ng nangyari parang under control aku lahat sinusunod ko mapa pin ng atm ko at mga contract ay napirmahan ko. Nung patapos na saka ko narealize ang lahat. Sabibko baka pwedeng mabawi ko pa.. Sabi nila gagawan daw ng paraan kahit downgrade.halos nanginginig yung buo kong katawan sa pangyayayari. Ang gusto ko ipa cancel that day mismo peru ayaw nilang i cancel. Lunes daw ako abbalik at gagaean daw nila ng paraan na mapabalik sakin within two weeks. Sabi ng manager makakancel ko po dsw yun. .Help naman po.
A support representative will be reviewing your request and will send you a personal response." so may account po ako dun na pinpaproccess na yung letter ko, ang case ko po wala po silang binigay na policy contract so wala pa po akong pinipirmahan at ayoko nang pirmahan yun, marerefund ko pa po ba yung pera ko?
Oo, mare-refund pa ang ibinayad mo.
Pakibasa lang ng post. Nandiyan na ang paraan kung paano mababawi ang ibinayad mo.
Nabasa ko mga comments nio i have the same concern na ipacancel yun policy ko. Puede favor puede ba makita yun sample letter of cancellation. Salamat sa tulog mo ...
Naka pirma po ako nung June 12
Then by June 13 Ng submit ako Ng cancellation letter sa Branch Kung saan ako nadali.
Sabi d daw macancel Yun.rason ko nmn d ko tlga kayang bayaran Yun.Ngwala na ako.Kaya sinabi Koh nlng ngsend nako sa IC ayun bigla sila natahimik parang nabuhusan Ng malamig na tubig.Tpos June 15 pinapapunta ako office nila Kung saan ako nadali.Tinanggap nila cancellation letter ko.Tapos ibigay ko daw sa knila ung policy staka nila bago cla cancellation tlga para I bgay say taas.Tpos tga main na daw Ang mkipg communicate sa akin.ok lng ba yun
Kamusta ung sayo ok naba.
Sabay Tayo punta sa mb
I availed their policy last May 27, then a few hours after signing I felt skeptical kaya ng search ako and I read this thread. I immediately sent my cancellation of policy letter through email and I sent it to these:
customercare@manilabankerslife.com
support@mblife.com.ph
and naka CC din ang Insurance Commission, with the following email ads:
publicassistance@insurance.gov.ph
reportscam@insurance.gov.ph
On May 29 I sent a copy of the exact letter I emailed to the Insurance Commission via courier. I addressed it to Ms. Leila Espineli with the contact number 5238461, since di ko po alam yung mobile number. Also on May 30, I personally went to MB Life's main office in Ayala to submit a physical letter and solidify my cancellation request. If you're not around NCR area, I suggest mag send kayo ng physical copy of the letter you emailed, via courier, to MB Life's main office, please see address below.
MB Life Insurance Corp.
3rd Floor, VGP Center, 6772 Ayala Ave,
Legazpi Village, Makati City,
Philippines 1223.
A few days after ng reply ang MB Life thru email that a ticket has been opened regarding my request, follow niyo lang yung instructions ng registration then take note of this ticket number. After 2 weeks there were no updates from their end so I decided to visit their main branch again to ask for updates and sabi nila nasa top management na daw yung case and up for evaluation, so I just asked for a contact number that I can call or text, however I was never able to call or text but just in case someone needs it, these are the numbers they gave me:
09175424079 - Look for Victoria Panis or Hydee.
On June 19, I received an email from Insurance Commission with an attached document that they sent to MB Life's office that states they demand action done on my case. I forwarded the document attached to the ticket I have with MB Life so as to properly document the files I have received and to help resolve my request.
And just yesterday, I was called by someone from MB Life informing me that my request has been approved and they are inviting me to sign documents and waivers at their main office to formalize the process. I was also informed of the fee I have to pay, totals to 1000PHP which is just admin fees and it was in one of the documents I have signed upon availing the policy so I didn't argue. They agreed to just deduct the fees to the amount they need to refund.
I'll be going to their office this Tuesday and hopefully it finally solves the issue.
Sorry for the lengthy comment I just tried to be detailed as possible, but if you have questions, ask away, I'll try to respond as much as I can. I pray everyone gets their refund.
Thank you.
Nabiktima ako last May 27 and I immediately filed for a termination. And recently my request for refund has been approved at nakapagsign na din ako ng documents at their main office. May bawas tlaga yan na admin fee etc., sakin 1k lahat ung fees, nasa rules naman un ng pinirmahan. Awaiting na lng ako na ma credit sa bank ko ung refund. Hopefully marefund po ninyo lahat yung sainyo.
You don't need to go back to the Manila Bankers office to cancel your policy.
Lagpas na yung cooling period so hindi mo na mababawi yung binayad mo. Pero kung gusto mong macancel ang contract, wag mo lang bayaran ang premium at automatic yan na ma-cancel.
Cancellation letter lang ang kelangan.
Thank you for this very detailed comment! I'll be posting this soon so that others can be informed as well.
It's not a scam, may produkto naman talagang kapalit yung pera mo. Yung predatory sales tactics yung issue.
Pakibasa ng post. Nakasulat na doon kung anong gagawin para ma-refund ang binayad mo.
No, lagpas na sa cooling period so hindi na pwede ma-cancel at mabawi ang ibinayad mo. Pero kung hindi mo babayaran ang succeeding premium payments, automatic na lang na ma-cancel ang policy.
Tawagan mo muna yung credit card mo at sabihin mo na unauthorized/ contested charge yung napasok sa credit card mo para ma-hold muna. Worst case scenario, bayaran mo yung minimum habang hinihintay na maibalik sa credit card yung na-swipe ng MB Life.
Did you visit their office? Was the cancellation granted and solve your issue?
Poor service!
What did you do?
Napakadisrespectful nung agent. Ako pa sinabihan na wala daw akong respeto sa kanila eh sila nga itong di marunong rumespeto sa desisyon ng client nila.
Also sabi pa nila they were doing me a favor pa daw wheb they entertained my request.
The nerve.
Kung di lang ako gipit, magkakaso talaga ako
Tanong ko lang din po if nabawi niyo na yung pera niyo?
Read the post. The steps to recover your money are there.
Nakapirma po ako ng May 11, 2019
Nagsend ako thru email ng cancellation letter na nakacc din ang Insurance Commission noong May 29, 2019 and binigyan ako ng mb life ng ticket number noong May 30, 2019.
They told me that they will provide a response as soon as the management has decision pero until now wala pa rin silang sagot. Ang problem ko is hindi ako nakapagsubmit ng physical cancellation letter. Ask ko lang kung pwede ko pa ba mailaban sa kanila yung cancellation of policy ko kung pupunta ako mismo sa main branch nila and ipapakita ko yung ticket number and yung email ko sa kanila? Help me po pls. Thank you.
Nagpadala ka din ba ng kopya ng letter cancellation sa Insurance Commission?
Kasi kapag hindi naka-CC ang Insurance Commission, most probably hindi aaksyunan ang letter cancellation mo.
Hope you have a wonderful day while reading my messages.
Nagsigned up ako s mblife noin july 10, 2019. I found out na iba ang explanation ng agent kesa sa policy And nareALized ko na nswipe n pala card ko at may utang n ko s credt card na 14860. Then nag pasa ako ng cancellation letter sa branch na pinag signed up ko nong July 11, 2019. Tumwag ako ngyon s mb customer service, on process na dw ang cancellation for approval. 15 days dw bago ko mreceived un email para s waiver. Ganun ba tlaga?Thanks
thank u
pwd po mkhingi ng copy of cancellation letter of request nyo po?
thank u
Nagsigned ako ng contract nitong July 17 lng. Ng request ako na icancel ko at kelangan ko ng time para pag.isipan yung tungkol sa inalok nila kaso ang sabi na approved na daw ng bank ko at nabawasan ang account ko. The nxt day nung July 18 bumalik ako sa office kung saan ako ngsigned ng contract daladala yung Cancellation Letter as a formal way na hindi ko na gusto sa kanila kaso nireject kasi nakapagsigned nako ng contact. Ng email po ako sa kanila para mamula nung July 20 hanggang Ng email nlng ako ng Cancellation Letter naka cc na mismo ung IC nitong July 21 lng po. Nag email rin ako ng copy sa IC at letter na naka addressed mismo sa kanila. Nakareceived ako ticket number or reference number galing MB Life na being processed dw po. Ilang days po kaya hihintayin ko at makareceive ako ng update about sa request ko??? Tinatry ko pa na tawagan sila kaso mobile phone lng po ang meron ako walang landline. Meron po akong number natry idial ng riring kaso pag 12 minutes na naghihintay pa ako ng available na agent ng eended up yung call. D ko alam kung sa end ko my problem o sa line nila. kelangan ko po ba na tumawag pa sa Customer Service nila??? O hihintayin ko nlng yung response nila thru email.
Kung may ticket number or reference number ka na galing sa MB, ibig sabihin niyan ay pino-process na ang cancellation request mo. Mag follow-up ka na lang nang madalas through MB's customer service number at email para mapalagay ang loob mo na may nangyayari sa request mo.
Parang ganito ang laman ng cancellation letter:
Manila Bankers Life Insurance
(address)
Subject: Cancellation of policy number xxx
To whom it may concern,
I was signed up for your insurance policy on (date) and I would like to cancel it. This request is still within the 15 day cooling period.
Thank you for your usual prompt response.
Sincerely,
(signature)
(name)
(cell number and email address)
CC: Insurance Commission
1071 United Nations Ave, Ermita, Manila, Metro Manila
Yes, may process talagang dinadaanan ang request for cancellation. Be sure na naka-CC yung Insurance Commission sa cancellation letter mo para gumalaw ang MB. Mag-follow up ka rin ng madalas sa customer service hotline nila para mapalagay ang loob mo na may nangyayari sa request mo.
Nabiktima ako ng MB nong June 9, 2019 sa robinsons Galleria may isang baklang nagharang sa akin sa entrance nagtanong kong may cc or savings acount ako at ako nmn c tanga sabi ko oo ...may raffle daw sila at qualified daw ako sabi nia sa akin 30 mins. lang introduce sa akn background ng company umabot kmi ng halos 2 hours sabi ko sa knya wag ako kkuha ng insurance consult ko muna sa family ko, pero pilit pa ring kkunin ko at sabi nia sa akin for approval pa daw kong ng bank ko inisp ko nmn na bka di aaprove yun nagswipe ako yun na pala, tapos lahat ng utos ginagawa ko nmn mpapin ng atm ko..Umalis ako pauwi wala akong dlang freebies nong nkauwi na ako doon lang bmalik ang tamang pag iisp ko kakallungko at sakit sa puso isipin mo nakuha sa account ko 28k ..Agad ako nagsearch at pano magkancel. Ito ang ginawa ko.
1. June 10,2019 nagsubmit ako ng cancellation sa main office mismo pinareceived ko .
2.Nag email ako sa IC at complaint against sa mb na attachement ng cancellation received by mb.
3.Nag email ako sa Bangko Sentral ng Pilipinas at my mga attachment ng Cancellation at complaint letter na sinend ko kay IC.
4. Since malapt lang sila sa akin weekly pumpnta aki sa office nila para magfollow up mahirap sa local nila wlang sumasgot at phone # kailangan mo active ka dto para malaman nila na napkaseryuso mo na makuha pera mo.
5. Pinareceived ko sa mb lahat ng email ko sa IC at BSP yung complaint letter para malaman din nila na nagrreklamo ako wla silang kawala kapg magreklamo ako sa Media.
6. After ilang days nagsend sakin c IC ng sulat enemail ko sa knila at pinreceived ulit sa MB para may copy lahat ako ..
Mag 30 days na inapdate ko na sila thru email c mb kc sabi nila nababasa din halos magmura na ako kc habang tumatagal di hamak na stress at di makfocus sa work araw2, kakainis di ba pera mo daling kunin tapos magbalik haba2 pa ng proseso nila unang una di sa knila ...kpag di gsto ng client simply cancel balik ang binayad. Tinwagan ako ng mb na approved na daw ang aking request at tinanong ako pwd magsign ng waiver sabi ko bukas agad ganyan ako ka active at kaseryuso kc weekly andon ako sa office nila nkulitan na ang mga yun sa akin. After ko magsign ng waiver may pinasa sila sa akin na enemail nila c bdo binibgyan ng 7 working days magprocess ng request ko ..at kgabi nagcheck ako naibalik na sa wakas may admin fee na 2k pro okay lang kc 26k nmn naibalik sa akin. Pasensya na sa haba ng post ko sana sa mga bago may mkuha kayo ng idea paano magcancel at maibalik ang pera. Slamat sa lahat din dto at sa mga group chat ko na nagturo sa akin.
Note: Kapag tatawag ang branch san kayo navictim mas maganda na wag kayo doon babalik kasi pagtulungan ka nila para di ituloy ang cancellation request mo, at lagi tandaan lahat ng insurance merong 15 days free look period kapag sasabihin ng branch na di sila nagcacancel wag mniwla kasi mag sinungaling mga yon, mas maganda sa main magfollow up at deadmahin lang c branch yun lang po and God bless everyone.
Nakapag.signed na po ako ng waiver released quitclaim nila. Iisang document lng po yun 3 copies. Tama po ba? Wala na akong mapirmahan pa ng kung ano anong forms. Yung waiver, release and quitclaim nasa iisang document/paper lng? Anyone kung sino pwdy makapagsend ng copy document/s about dito? Yung sample lng po. Tinatawagan ko customer service nila hindi sumasagot. Nirereject nila tawag ko.
Sundan mo lang yung mga steps sa post kung paano i-cancel ang policy. Tapos pag napadala mo na ang cancellation letter, mag-follow up ka palagi para mapabilis ang pagbalik ng pera mo.
Hindi kaagad makukuha ang naibayad mo sa MB Life. May proseso pa yan. Ayon sa mga nag-comment, mga ilang buwan din bago naibalik yung pera nila kahit na madalas silang nag-follow up.
Nakasulat sa post kung paano ipa-cancel ang MBLife policy mo. Pakibasa na lang at sundin ang mga nakasulat don.
Pwede rin na kausapin mo ang bangko mo at sabihin mo na kino-contest mo ang charge para ma-hold ang charge.
Sabi 45 days maibabalik na sakin. 3 months inabot para maicredit nila sa account ko yung pera ko. Kelangan tinatakot pa silang irereport sa insurance commission para magsikilos!
Question lang po.
Nag send na ako ng cancellation letter ngayon lang.
Ang ginamit ko'ng pambayad ay yung credit card ko tapos nag sign ako sa auto debit, pwede na po ba akong pumunta sa Bank para i pa cancel yung auto debit sa credit card ko. Possible po ba yun?
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